Archive for the ‘Leaf & Limb’ Category

Leaf & Limb Sings “Jingle Bells” … Sort of …

Thursday, December 11th, 2014

In a fit of self-deprecation, we decided to make a video of ourselves singing a Christmas carol. What follows next can only be described as either very sad, or very funny. Or maybe a little of each.

Watch as we sing a less-than-perfect rendition of “Jingle Bells”. Granted, we tried to sing well. But alas…..

We hope you have as much fun watching this video as we had making this video! It was a blast.

Happy Holidays!

TCIA Accreditation – A Big Deal!

Tuesday, February 25th, 2014

Today is a major step forward in the unfolding history of Leaf & Limb. We received official word that we are now TCIA Accredited! We are the first local company (i.e., not associated with a regional/national brand name), and one of a small handful of companies in all of NC, to achieve this lofty standard.

TCIA-Accredited-logoFour years ago we set out on a path to improve and grow Leaf & Limb. Although we did not know it then, TCIA Accreditation would be the fulfillment of that path, at least in terms of safety, training, regulatory compliance, etc.

Once we learned of this accreditation several years ago, we decided that it was a goal we would achieve. After years of work and preparation, we finally met the strict criterion and earned the official approval from TCIA. This is truly a momentous occasion and we are over the moon with excitement!

You may not be familiar with this process. TCIA Accreditation is a third-party verification system similar in structure to other industry credentialing processes such as the ISO 9000 series. It is currently the highest level of standards that a company is able to achieve within the tree care industry.

TCIA does not rely on companies to simply submit information and paperwork. Rather, it sends a third-party auditor on site to assess a company’s operations, facilities, and documentation in great detail. This review includes insurance compliance, safety, customer satisfaction, payroll, training, business structure, ethics, vehicle maintenance, and so much more. The on-site audit spans across many days. TCIA and the third-party auditor leave no stone unturned. Then the process continues beyond this audit. TCIA conducts monthly surveillance, requires annual renewal, and mandates re-accreditation every three years.

To learn more, please read our in-depth article entitled “TCIA Accreditation: Empowering You With Confidence”

We hope that you will savor this moment of joy with us. Years of hard work, preparation, improvement, and striving towards accomplishing a specific goal have finally been fulfilled.

We Won Again!

Monday, February 3rd, 2014

We continually feel honored by the sheer number of happy Leaf & Limb client’s that take time in order to post feedback on sites such as Angie’s List. Thanks to reviews from you and other satisfied L&L clients, we were selected by Angie’s List as a recipient of the 2013 Super Service Award!
Angies List Super Service Award 2013
Here is the official press release statement from Angie’s List:

*****

Leaf & Limb Tree Service has earned the service industry’s coveted Angie’s List Super Service Award, reflecting an exemplary year of service provided to members of the consumer review service in 2013.

“Only about 5 percent of the companies competing within the RDU market are able to earn our Super Service Award,” said Angie’s List Founder Angie Hicks. “It’s a mark of consistently great customer service.”

Angie’s List Super Service Award 2013 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade; the company must be in good standing with Angie’s List, have a fully complete profile, pass a background check and abide by Angie’s List operational guidelines.

Service company ratings are updated daily on Angie’s List. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality. Members can find the 2013 Super Service Award logo next to company names in search results on AngiesList.com.”

*****

Thank you so much for helping make this possible!

Leaf & Limb: The What and Why

Thursday, December 12th, 2013

Some months back we set out to create a set of values, a mission statement, and a vision for the future for Leaf & Limb. Although this is a fairly routine part of company development, we wanted to embrace this task as more than simply checking off a to-do item. We viewed this as an opportunity to dig deep, search for meaning about why we do what we do, extract truths about our organization, and involve company-wide input. Our goal was to produce more than a set of stuffy words that would soon be forgotten after it was created. We wanted to develop a living, breathing framework that would serve as a foundation for building company culture, dictate how we make decisions on a daily basis, and pave the way for the future.

We started with values. As we quickly discovered, there are hundreds of desirable qualities and characteristics that could have made our list. So rather than evaluating every possibility, we started with a list of 15-20 attributes we thought were absolutely essential for a successful company. Once we had our list, we shortened it, revised it, revised it, revised it, distributed to others for input, and repeated – about 5 times!

Our Values: Here’s what we care about most at Leaf & Limb:

  • Be safe at all times
  • Do the right thing
  • Thirst for knowledge
  • Share your knowledge
  • Exceed expectations

Next we began developing a mission statement. Easy right? We cut down and care for trees. Not so fast. We began to delve into deeper talk about what is it that we REALLY do, and more importantly, why do we do it? As you may have expected, this process entailed lots of meetings at Starbucks, group conversations, phone calls, email exchanges, and brainstorming sessions. When it was all said and done, we agreed that we are in this business for people, not trees.

Our Mission: At Leaf & Limb, we are ultimately in the business of caring for people. Mastering the craft of tree care and tree removal is simply a means to that end.

Although unorthodox, we also created an addendum to our mission statement, simply to elaborate a bit: How do we care for people vis-à-vis mastery of our craft? We care for our clients by providing thoughtful solutions to tree-related problems. We care for our employees by providing education and career opportunities in the tree care industry in a safe working environment. And we care for our community by using a portion of our time and profits to give back.

Finally, once we had created our values and mission, our vision statement easily fell into place.

Our Vision: (Clients + Employees + Community + Trees) x Happy = Vision Fulfilled

We would really love to hear your thoughts and feedback. Our mission, vision, and values will always be a work in progress and your input is much appreciated. Shoot us a note via email, Facebook, or Twitter. Thanks!

Congratulations Jason!

Friday, October 4th, 2013

Congratulations to Jason on becoming and ISA Certified Arborist! He smoked the Certified Arborist exam administered through the International Society of Arboriculture (ISA). Unfortunately this announcement is a bit delayed, since Jason actually passed several months back, but it has been a hectic late Summer/early Autumn. Jason’s years of experience – along with his countless hours of studying and research – have enabled him to join the small group of arboriculture professionals who have achieved this noteworthy status.

The International Society of Arboriculture is an educational and scientific organization committed to spreading information regarding the tree care and preservation. It is one of the largest organizations of tree care professionals in the world. In 1992 the ISA founded its certification program with the goal of improving the knowledge and standards of practice within the tree care industry. In addition, the program is designed to help the general public in identifying qualified professionals who have a thorough knowledge of tree care practices, as demonstrated by passing the ISA education program and exam.

This program is voluntary. All individuals who choose to earn this certification must complete an education program and exam that covers all facets of arboriculture. This includes topics such as tree identification, pruning, soil management, tree biology, safe working practices, diagnosis & treatment, tree risk management, and much more.

When you work with Leaf & Limb Tree Service, you can rest easy knowing that Jason and all our other ISA Certified Arborists have a working knowledge of how to properly care for your trees.

Watch Out! Emerald Ash Borer is Now in NC!

Thursday, August 1st, 2013

Originally from Asia, the Emerald Ash Borer (EAB) is an invasive metallic green beetle that causes major harm. It was first discovered in Michigan in 2002 and likely made its entrance into the US via wooden crates holding products from Asia. Since 2002, EAB has spread to 20 states and killed tens of millions of trees throughout the US. Yes, you read that right – tens of millions of trees are gone because of EAB. This pest feeds on the transportation tissue of ash trees, which causes death by preventing the ash tree from absorbing water and nutrients. Unfortunately, EAB has no natural predators here in the US.

Just recently two adult Emerald Ash Borers were spotted in Granville County. Evidence of the EAB’s presence was also detected in nearby Person and Vance Counties. As such, North Carolina’s four species of ash trees (Green Ash, Pumpkin Ash, White Ash, Carolina Ash) are now officially at risk.

The good news is that we can help save your ash trees. We offer a highly effective treatment for EAB using Emamectin Benzoate applied directly into the trunk of the tree. It can be applied after the pest has attacked, but it is most effective when applied before an attack. If you have ash trees on your property, now is the time to start thinking about preventative treatments. This does not have to be done immediately, since the EAB population has not yet arrived in the RDU area. But in the coming years, we will begin seeing EAB locally and our ash trees will be at risk.

Contact us today for more information about this treatment.

For more information, see:

Best Contractor of 2012!

Thursday, March 14th, 2013

We just received notice that the Angie’s List editorial team has selected Leaf & Limb Tree Service as a Best Contractor for 2012, one of 15 in the Triangle/RDU area!

This award is measured across all categories, not simply the tree service category, and is based on feedback from Angie’s List members. Thus out of the hundreds of companies on Angie’s List, we have been selected as one of the 15 best.

We are truly honored. As with any award or accolade we receive, we know this would never be possible without our outstanding staff and amazing clients such as yourself. Thank you!

We Won Again!

Friday, December 14th, 2012

Thanks to the incredible feedback you all have provided Angie’s List over the last year, we won the Super Service Award again! This is our second year in a row winning this award.

Angies List Super Service Award 2012

According to Angie’s List, this distinction is awarded annually to approximately 5 percent of all the companies rated on their website. The Super Service Award 2012 winners have met strict eligibility requirements, including earning a minimum number of reports, maintaining an excellent rating from their customers, and abiding by Angie’s List operational guidelines.

We are honored that you think so highly of our company. We strive to offer excellent customer service, as well as quality workmanship, and this is one indication that we are headed in the right direction towards achieving our goals. Thank you!

 

Congratulations to Joe on Becoming an ISA Certified Arborist!

Thursday, September 20th, 2012

Congratulations to Joe! We are pleased to announce that he has passed the Certified Arborist exam administered through the International Society of Arboriculture (ISA) with flying colors! Through his years of experience and hard work learning all about arboriculture, Joe now joins the small group of professionals who have achieved this status.Joe ISA Certified Arborist

The International Society of Arboriculture is a scientific and educational organization committed to spreading information regarding the care and preservation of trees. It is one of the largest organizations of tree care professionals in the world. Stuart Camu ISA Certified ArboristIn 1992 the ISA founded its certification program with the goal of improving the knowledge and standards of practice within the tree care industry. In addition, the program is designed to help the general public in identifying quality professionals who have a thorough knowledge of tree care practices, as demonstrated by passing the ISA education program and exam.

This program is voluntary. All individuals who choose to earn this certification must complete an education program and exam that covers all facets of arboriculture. This includes topics such as soil management, tree identification & selection, tree biology, safe working practices, pruning, diagnosis & treatment, tree risk management, and much more.

When you work with Joe and Leaf & Limb Tree Service, you can rest assured knowing that we have the experience and working knowledge necessary to properly tend to your trees. Contact us today for a free consultation, advice, and a plan of action for all your tree care needs. We look forward to hearing from you soon!

Stuart is Now an ISA Certified Arborist!

Monday, April 2nd, 2012

Congratulations to Stuart! We are proud to announce that he has successfully passed the Certified Arborist exam administered through the International Society of Arboriculture (ISA)! After years of experience in the industry, months of studying, and one grueling 3-hour exam, Stuart joins the small group of arboriculture professionals who have achieved this status.Stuart ISA Certified Arborist

The International Society of Arboriculture is a scientific and educational organization committed to spreading information regarding the care and preservation of trees. It is one of the largest organizations of tree care professionals in the world. Stuart Camu ISA Certified ArboristIn 1992 the ISA founded its certification program with the goal of improving the knowledge and standards of practice within the tree care industry. In addition, the program is designed to help the general public in identifying quality professionals who have a thorough knowledge of tree care practices, as demonstrated by passing the ISA education program and exam.

This program is voluntary. All individuals who choose to earn this certification must complete an education program and exam that covers all facets of arboriculture. This includes topics such as soil management, tree identification & selection, tree biology, safe working practices, pruning, diagnosis & treatment, tree risk management, and much more.

When you work with Leaf & Limb Tree Service, you can rest easy knowing that our ISA Certified Arborists have a working knowledge of how to properly tend to your trees. We are able to offer consultations, advice, and plans of action for all your tree care needs. We look forward to hearing from you soon!

The 2011 Super Service Award Goes To…

Thursday, December 15th, 2011

….Leaf & Limb Tree Service! Angie’s List notified us today that we are the recipient of a 2011 Super Service Award! This award is given to less than 5% of all businesses listed on Angie’s List.

Leaf & Limb Tree Service wins Angie's List Super Service Award for 2011!

According to Angie Hicks, founder of Angie’s List, “Only a fraction of the businesses rated on Angie’s List can claim the sterling service record of being a Super Service Award winner because we set a high bar.”

Angie’s List Super Service Award winners have met strict eligibility requirements including earning a minimum number of reports, an exemplary rating from their clients, and abiding by Angie’s List operational guidelines.

Here at Leaf & Limb we are honored to have received this award. Although it is only one small award from one of many companies, it is nice to see that our efforts to offer excellent service are being recognized. For us, the client is king and we strive to demonstrate this through our service.

Thanks to each of you who took time out of your busy day to post feedback about our company on Angie’s List. It is because of you that we won this award.

Stop the Press – Colin is an ISA Certified Arborist!

Saturday, September 17th, 2011

We are proud to announce that Colin has successfully completed the Certified Arborist exam administered through the International Society of Arboriculture (ISA)! Congratulations Colin! By combining a great deal of hard work, many hours of studying, and over 10 years of experience in the tree service industry, Colin aced the three and a half hour exam. His certification number is SO-6603A.

Colin Camu ISA Certified ArboristYou may be wondering, what exactly is an ISA Certified Arborist? To answer, let me explain a bit about the ISA, as well as the program itself. The International Society of Arboriculture is a scientific and educational organization committed to spreading information regarding the care and preservation of trees. It is one of the largest, if not the largest, organization of tree care professionals in the world. In 1992 the ISA founded its certification program with the goal of improving the knowledge and standards of practice within the tree care industry. In addition, the program is designed to help the general public in identifying quality professionals who have a thorough knowledge of tree care practices, as demonstrated by passing the ISA education program and exam. Since 1992, over 25,000 professionals world-wide have earned one of ISA’s credentials.

This program is voluntary. All individuals who choose to earn this certification must complete an education program and exam that covers all facets of arboriculture. This includes topics such as soil management, tree identification & selection, tree biology, safe working practices, pruning, diagnosis & treatment, tree risk management, and much more. As an aside (in case you are wondering), arboriculture is defined as the cultivation, management, and study of trees and related perennial woody plants. But between you and I, the word “arboriculture” is mostly just a fancy term tree service professionals like to throw out for “oohs” and “ahhs” :)

All Certified Arborists have a minimum of three years worth of full-time experience working in the tree service industry. After passing the exam, individuals must adhere to ISA’s Code of Ethics. In addition, they must also undergo regular recertification and educational requirements. This ensures that Certified Arborists stay abreast of new industry developments and techniques, which maintains high standards for the Certified Arborist program overall.

For you the reader, having an ISA Certified Arborist on staff means that if you are interested in using Leaf & Limb you can rest easy knowing that we have a working knowledge how to properly tend to your trees. We are able to offer consultations, advice, and plans of action for all your tree care needs. So give us a call – we would love the opportunity to meet with you!

Facebook and Twitter… We Have Joined the 21st Century!

Friday, January 28th, 2011

We have finally decided to join the 21st century and we now have Facebook and Twitter pages for Leaf & Limb Tree Service! Ok, confession time: we have actually had these pages for a while but have not been very active. Well, that has changed and we are now being far more active. We will regularly post photos, interesting information, links to good articles, and other fun things pertaining to our business and industry. Please join either one (or both!) of these pages today! We would love for you to be a part of the fun. You can go directly to these pages by clicking one of the icons below. Once you are there, you can join by clicking the appropriate buttons to either “Like” (Facebook) or “Follow” (Twitter). Thanks in advance and we look forward to seeing you out there in Social Media Land!

Leaf & Limb Facebook Fan PageLeaf & Limb Twitter Page

PS: You may have noticed that there are also snazzy new links for Facebook and Twitter at the bottom of every page on the website.

And Summer turns to Autumn…

Thursday, October 14th, 2010

Hello friends! We do apologize to all our readers for not having published any new blog posts since July, but it has been a very busy summer and early autumn here at Leaf & Limb Tree Service. Ok, ok, nobody likes excuses. We promise to do better in the future :) But not to worry! We have series of new blog posts we are getting ready to release regarding tree care for Bradford Pear trees. Having been the darling child of the landscaping industry for the past 30 years, there is a good chance you have a Bradford Pear tree planted on your property, at your office, or somewhere nearby. It seems that whenever a thunderstorm or ice storm rolls through the area, Bradford Pears are the first to go. That is not a coincidence. Bradford Pear trees have problems with structural integrity and are prone to splitting. But more on this topic later. Stay tuned to this blog for the release of our in-depth articles.

In the meantime, be sure to check out the new pages we have published on our website. We spent a lot of time writing pages specific to all the major cities here in the Raleigh metropolitan area. As always, let us know if we can be of service to you.

Be sure and check back soon for our new articles about tree care for Bradford Pears!

Welcome to Leaf & Limb’s blog!

Tuesday, February 23rd, 2010

Hello friends! Today officially marks the start of Leaf & Limb Tree Service’s blog. We will focus on all sorts of interesting issues in the tree service industry, ranging from unusual facts to current trends, and from helpful tips to expert insights. Our goal is to provide you with information and entertainment on all things tree-related. Stay tuned for coming posts – and thanks for visiting our website and blog!

All the best,
Colin Camu